Known issues with Magic Bullet and OSX Lion

Jul 29, 2011 893 43 Share
Aharon Rabinowitz
Aharon Rabinowitz
Hey folks – We wanted to let you know that we’re aware of and working on the fixes for issues that have come up in Magic Bullet Looks and Colorista II on OS X Lion. The good news is, that for the 2 major issues, there are temporary workarounds. Jeremy, our head of support, put together a screen capture to walk you through it, and below that, you’ll find a description of the process, in text format:

Magic Bullet Looks 2:

  • Description: On OS X Lion 10.7 with Final Cut Pro 7, Magic Bullet Looks LooksBuilder doesn’t open properly after clicking the Edit button.
  • Temporary Solution: After clicking the Edit button, move the playhead in the Timeline and this will open the LooksBuider.

Magic Bullet Colorista II:

  • Description: On OS X Lion 10.7 with Final Cut Pro 7, Magic Bullet Colorista II doesn’t update preview when the parameters of the color wheel are changed.
  • Temporary Solution: After adjusting the parameters in Colorista II, move the playhead in the Timeline and this will force the preview to update.
Again, we know this isn’t ideal, but we are quickly working towards a solution. Stay tuned.


  1. I’m highly anticipating this update. I have a lot of work on the sidelines until this gets fixed. The workarounds are not sufficient for long projects that require lots of coloring and effects. also, another known problem is the color wheels reset if the clip is trimmed or simply opening up my project on FCP i notice my effects have reset.

  2. you have been saying your engineers have been working on this for over a week now. how hard can it be.

    the main problem isnt the edit window opening but its the fact that everything resets if you copy the effect.
    this product is useless until it gets fixed. please help your loyal customers

  3. Yeah and I JUST bought it :'(

  4. I’ve also noticed that I can no longer copy/paste a Looks filter to clips in the timeline. It will paste Looks into the filter tab but it’s absent the adjustments made in the copied filter. I can make a Looks file and load it each time but the copy/paste saves time.

  5. Other problems I am having:
    -Cannot copy and paste “Magic Bullet Looks” attributes/filters.
    -Magic bullet settings applied on a clip will be removed if you add text or clip on top of it (second video track)

    Please fix soon!!

  6. My entire production company upgraded to Lion. I wanted to let you know of a few other issues we are having with Looks 2.

    After a FCP files has been saved with Looks 2 effects and reopened, the effect is often missing completely. Turning the effect on and off again appears to do nothing. In other words, every time a project file is opened, one must reapply the effect, select a preset (or worse, start from scratch) and then click finish in Looks 2 for the effect to even become visible again.

    I hope an update is coming soon. We’re in the last few weeks of a deadline for a large project and will either be forced to reload Snow Leopard or be forced to move to another intensive grading application – which we DON’T want. Looks 2 is too damn powerful and user friendly not to use.

    We look forwards to updates and future projects!

  7. Here is some added information from out latest blog post:

    I hope this will be able to answer some of your questions. If you would like to start a support case with us here is the link:
    Thank you,

  8. Thanks for your help with these issues, Magic Bullet! We know it is not your fault that Apple created a kind of screwy OS.

    Is there a solution to copying and pasting effects from one clip to another? I am unable to do so in Final Cut?


  9. Please fix this…it’s annoying for professional editors who use your software every day. You knew OS Lion was coming yet you still aren’t prepared!

  10. “My entire production company upgraded to Lion.” Rule #1: NEVER upgrade to any Apple OS until the bugs are worked out… what bright boy made that decision? 😉

  11. Copy and Paste doesn’t work here for the majority of properties on Colorista II either! Lion has been out for months now. PLEASE UPDATE!

  12. Another issue that I’m not seeing written anywhere else here:

    After working around the issues mentioned and successfully finishing my coloring with Looks, when I export the movie, none of the color correction makes it into the quicktime. It exports uncorrected. Is there a work around for this? I’m really depending on it.

  13. Kevin,
    Please contact our support team so we can further look into this issue:
    Thank you!

  14. PLEASE please fix the copy/paste issue asap.

  15. I would really like this product fixed. It has been very frustrating using this product with its known bugs. I have had to color grade clips several time because if you don’t fully render each clip after color grading it throws the colors out of whack.

    Also, can you please fix Magic Bullet Denoiser. This program has never worked for me, and you won’t give me my money back.

    I am losing patience with Red giant…

    1. We are truly sorry for the inconvenience, but we’re at Apple’s mercy, at this point. Here is some further information:
      As for a refund for Magic Bullet Denoiser, here is a link to our refund form:
      Please contact our support team if you need any further information.
      Thank you,

  16. Any word on the copy/paste feature??? Please, I need a fix asap.

    1. We are currently working with Apple to resolve this issue. Ensure we will make an announcement when a fix is available.
      Thank you,

  17. Do you guys have any idea of a timeframe when these fixes can be done? Its totally slowing down my workflow tremendously :-(

    1. We are working with Apple to resolve this. Unfortunately we do not have an ETA of when this fix will be release.

  18. Yes this is a big hiccup in my workflow as well and AS SOON as there’s a patch I need to apply it. As annoying as it it it really has shown me how important looks is in my day-to-day! Is there any way that we can sign up to be notified as soon as the fix is written? I would like that.

    1. Yes, you can sign up for our newsletter here:
      Or you can follow us on Twitter or Facebook.
      Once we release a fix, ensure we will let everyone know.
      Thank you,

  19. Thank you. Already subscribed. Waiting somewhat patiently. :-/

    1. Jim – apple has yet to release an update to Lion. When that’s out, we’ll have more info for you. We await the update eagerly.

  20. Apple Lion 10.7.2 update solved the plug-in problems so far.
    Now Looks parameters can be saved and copied from a clip to another.

  21. Looks now works fine with the latest OS X update!

  22. funziona tutto adesso?

    1. Yes, the bugs have been resolved with that latest update release for Lion.
      Please contact us if you continue to have any issues:
      Thank you,

  23. RedGiant’s compatibility list still shows not working with Lion.

  24. works now except for Media Composer 6

  25. Colorista II has never worked properly for me in AE 5.5/Lion. Installed latest updates, etc. Have gone through permissions/uninstalls/reinstall with support. Nothing has worked, controls in plugin work for first few changes then stop working. Help.

    1. Adam,
      This looks like something our support team needs to take a look into. Please contact us so we can start you a support case:
      Thank you!

  26. I am dissapointed that 7 months later this software is still buggy and these issues have not been fixed. For $400 I expect a higher quality product.

    1. Alex – Sorry to hear you’re having trouble. Since the update, we’ve only heard good stuff. Have you downloaded the latest version of Magic Bullet Suite? Try that first. If that doesn’t work, Can you please contact support at – we’d love to help you, but we can only do it if you give us a detailed description of what you want. Talk to support and they will help you!

  27. magic bullet looks does not preview my footage, how can this be resolved

    1. Ben,

      There could be a couple different factors. Please contact our Support Team for assistance:
      Thank you,

  28. I’m very irritated that despite the fact that they said that they are aware of the problem, and working on fixes, yet the problem IS STILL NOT FIXED. Why? It has been too long. FIX THIS PROBLEM WITH OSX LION!!

    PS I have the most recent version of Colorista

    1. Mark,

      We are currently compatible with Lion and Mountain Lion. Please contact our support team so we may look into the issue:

      Thank you,

  29. My magic bullet looks doesnt have a finish button:(

    1. Sam,

      Please contact our support team:
      Thank you,

  30. Hi,
    Running fcp studio / fcp 6
    In motion if i apply colorista everything turns pink/ a pink hue
    Cant figure out why


    1. Peter,

      Please contact our support team with some screen shots and information about your system. Please also include your video card information.
      Thank you,

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