By Andrew Cheyne
Published on Wednesday, October 12th, 2011
Hey all -
A while back, we gave an update on the status of our plugins running on OSX Lion: Roaring Through The Issues. Pretty much, it came down to some serious bugs in OS X Lion, that we could not control. However we did our best to communicate the issues with Apple, and we’re excited to say…
Breaking News! Today, Apple announced an update for OS X Lion: 10.7.2 and we’re happy to say that this update resolves the issues we have been seeing with Magic Bullet Looks 2, Colorista II, Primatte Keyer, and Knoll Light Factory running in Final Cut Pro on OSX Lion. We’ve been testing with the pre-releases of this OS X update and we can finally give it a thumbs up!
Thanks for your patience on this. Getting these bugs resolved was entirely out of our hands, but we’re happy that our dialog with Apple resulted in a a fantastic problem-solving update!
Tags: Knoll Light Factory, Magic Bullet, Magic Bullet Colorista, Magic Bullet Looks, Magic Bullet Looks 2, Magic Bullet Suite 11, Primatte Keyer, Software Update
October 12th, 2011 at 9:54 am
Does this fix the issues with Magic Bullet Quick Looks as well?
October 12th, 2011 at 10:36 am
Praise sweet Baby Jesus! I was going insane!!!!!
October 12th, 2011 at 10:38 am
I believe so. Update to 10.7.2 and if the issue continues to occur, please contact our support team: http://bitly.com
Thank you,
Kaylinn
redgiantsoftware.com
October 13th, 2011 at 7:33 am
So are you saying that Magic Bullet suite 11.1 is now compatible with Lion and if so what about Final Cut Pro X?
October 13th, 2011 at 2:33 pm
We are currently testing for FCPX. We will make an announcement when we release further compatibility.
Thanks!
Kaylinn
redgiantsoftware.com
October 14th, 2011 at 12:44 am
Thank you! I really appreciate you guys supporting your existing customers so much.
October 14th, 2011 at 1:03 pm
Thanks for the news update. May I suggest an idea?
As a matter of fact I purchased Final Cut Pro X the day it was released, this… just in order to be able to use Magic Bullet Suite (that I bought on that occasion too). So yes, I bought it before the problem was known and discussed here. This means that I have not been able to use MB Looks just once (too bad indeed!).
So, since then, I visit your blog regularly and with great attention in the hope that the issue will be solved… and I noticed that many people are doing so. Every update on your blog was both great (please don’t misunderstand me, your feedback is definitely appreciated)… but I must confess, at the same time, quite disappointing, because… not yet “THE” one expected.
Little idea :
The FAB thing would be to collect the email addresses of the customers interested to be “pinged” when the glorious update is released. This would put them in a position where they feel reassured that busy work weeks or months won’t make them miss the precious. – Been dreaming about a check box with :
“I want to receive an email when Magic Bullet Suite will be compatible with Final Cut Pro X” : )))
Thanks for reading this.
You guys Rock!
Cheers.
Luc.
October 14th, 2011 at 2:17 pm
Luc,
This is a great suggestion! We do provide an option to sign up for our Red Giant Newsletter for those who want to be notified of our latest announcements without having to check the blog on a daily basis. You can subscribe here:
http://bit.ly/okBxGn
This way not only would you be notified of update releases, but any sales or further plans we have going on here at Red Giant.
I hope this provides some help!
Thank you,
Kaylinn
redgiantsoftware.com
October 14th, 2011 at 3:08 pm
I’m having an issue where the preview in Looks Builder dramatically doesn’t match what’s shown FCP 7′s canvas, after I hit OK. Not sure if t his has to do with FCP, Looks, or Lion. Any ideas? Thanks
October 16th, 2011 at 12:19 am
Update: Borrowed a friend’s laptop running Snow Leopard and Looks works fine on there, so this could be a Lion compatibility problem. FYI I was using an old FCP project.
October 17th, 2011 at 10:51 am
Justin,
This sounds like something our support team needs to look into. Please let us know if you are getting any error messages and send us screen shots of the issue you are encountering.
Please contact us here:
http://www.redgiantsoftware.com/company/contact-us/support/
Thank you!
Kaylinn
redgiantsoftware.com
October 20th, 2011 at 12:17 pm
why does your own Compatibility page still show not working?
http://www.redgiantsoftware.com/support/compatibility/host-applications/
October 20th, 2011 at 4:06 pm
After the 10.7.2 Lion upgrade, Magic Bullet Looks has gained a number of bugs for both using it in After Effects CS5.5 or using it as a standalone (note that I’m not talking about Photolooks): Cosmo settings does not make a difference anymore, Saturation and the Gradient filter does not do anything anymore.
October 21st, 2011 at 1:51 pm
Dan,
Please contact our support team so we can further assist you with this issue.
http://www.redgiantsoftware.com/company/contact-us/support/
Thank you,
Kaylinn
redgiantsoftware.com
October 25th, 2011 at 1:07 am
Am I missing something, or is the compatibility chart for Magic Bullet Suite 11.1 not updated accordingly?
October 25th, 2011 at 9:06 am
Tutman,
Everything has been updated for the Magic Bullet Suite 11.1:
http://www.redgiantsoftware.com/products/all/magic-bullet-looks/compatibility/#tabs
Please contact us if you have any other questions.
Thank you,
Kaylinn
http://www.redgiantsoftware.com/company/contact-us/support/
October 25th, 2011 at 2:58 pm
Thanks Kaylinn, I was looking here: http://www.redgiantsoftware.com/support/compatibility/host-applications/
November 21st, 2011 at 6:17 am
What does the 10.7.2 update do for us who are using MB suite 10 with FCP 7? does it also fix it?
November 21st, 2011 at 3:34 pm
Andrew,
Although we have never tested for Magic Bullet Suite 10 in 10.7.2, after speaking with out QA manager he informed me that it should work in that host application.
If you are having any issue within that OS, please contact our support team:
http://bitly.com/dhxFXy
Thank you,
Kaylinn
redgiantsoftware.com
December 13th, 2011 at 11:29 am
I just called customer support because my newly purchased Quick Looks wasn’t working. They said it wasn’t currently compatible with 10.7.2. Is that correct?
December 14th, 2011 at 11:04 am
Patrick,
That is correct. Quicklooks is our only product thats not yet compatible with OS Lion. We are currently looking into that compatibility.
Please let us know if you need any further information.
Thank you,
Kaylinn
redgiantsoftware.com
December 14th, 2011 at 8:53 pm
A few Red Giant plugins that used to be available to me in Avid 5.5 are no longer showing up since I updated to Lion and Avid 6. Is that a function of everything having to run at 64 bits? Should any Red Giant plug ins work with Avid now and/or will any be updated to work in the future?
December 16th, 2011 at 2:51 pm
We are currently working with Avid on releasing compatibility. No ETA on the release date as of yet.
But we will make sure to let everyone know.
Thanks,
Kaylinn
redgiantsoftware.com
February 18th, 2012 at 12:09 am
Hi Kaylinn – is there any update on Primatte for FCP X and OSX Lion
February 21st, 2012 at 10:45 am
Tim,
Only Magic Bullet Mojo and Looks 2.0 is compatible with FCPX. Once we release further compatibility, we will make sure to let everyone know.
Thank you!
Kaylinn
redgiantsoftware.com
February 27th, 2012 at 11:14 pm
Still having problems with using the suite. Using the most up to date Lion and Premier. Premier isn’t running that smooth it self…. Looks like that could be the problem is well, oh man I’m missing snow leopard a lot right now.
February 28th, 2012 at 10:30 am
Matt,
Please contact our Support Team so we make look into this issue:
http://www.redgiantsoftware.com/company/contact-us/support/
Thank you,
Kaylinn
redgiantsoftware.com
March 31st, 2012 at 1:17 pm
Hi Kaylinn. Is there any update on Primatte? I’m just want to know if I should keep waiting assuming its under development, or if I need to go and buy something else in the mean time. I would much rather be using Primatte.
April 2nd, 2012 at 9:34 am
Tim,
Unfortunately we do not have any release dates at this time.
Thank you,
Kaylinn
May 5th, 2012 at 4:19 am
Any good news for Primatte users yet?
May 7th, 2012 at 10:43 am
Tim,
No set release date for Primatte Keyer and FCPX at this time. We will definitely make an announcement when we release further compatibility for FCPX.
Thank you,
Kaylinn
redgiant.com
October 5th, 2012 at 4:48 pm
Hi Again – is there any light on the horizon for FCPX and Primatte?