Denoiser is Being Removed Temporarily
By Nate Sparks
Published on Thursday, December 1st, 2011

Our goal at Red Giant is to offer unique products that provide real value to our customers.

In March 2011, Google acquired a technology company called Green Parrot Pictures to improve the quality of videos uploaded to its YouTube service. (Read article) Green Parrot Pictures was our development partner on Magic Bullet Denoiser, and its video denoising technology is an integral part of the plug-in.

Because of the Google acquisition, Red Giant no longer has the legal right to sell Denoiser. Unfortunately, you will not be able to purchase or download Denoiser from us, as we have to remove all current and past versions from our website and product catalog. With the next update of Magic Bullet Suite in mid-December, Denoiser will no longer ship with the Suite.

The good news is that you can continue to use your copy of Denoiser. The Google acquisition does not change your rights to use a product that you already have. It only affects our legal right to sell or distribute it further.

Our Red Giant team is hard at work developing a new version of Denoiser. In early 2012, the new Denoiser II will be included in Magic Bullet Suite and sold individually. We are confident this version will deliver the same great results as the Denoiser that you currently use and love. In fact, we feel the new Denoiser will be more stable, as it addresses customer requests and quality issues. NOTE: Due to the restriction of the Green Parrot Pictures license, Denoiser II will not be backward compatible with earlier Denoiser projects.

Current owners of Denoiser 1.0/1.0.1 will get a free update to Denoiser II. New purchases of Magic Bullet Suite will also receive Denoiser II at no additional cost. For full details about the transition to Denoiser II, please read our Denoiser FAQ Page.

Product quality is very important to us, and we’re making sure the results are amazing. We feel that current and future customers will be happy with the new product once it’s available, but until then there will be a gap in service. We truly apologize for any inconvenience, and hope you share our excitement about the upcoming potential of the new Denoiser II.

As always, we want to hear from our customers. If you have any thoughts about this decision, send an email to ceo@redgiantsoftware.com. If you have any sales or support questions, please contact our Support team.


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21 Responses to “Denoiser is Being Removed Temporarily”

  1. Bill Kinnon Says:

    As a lover of most things, Red Giant, Denoiser has been my least favourite plugin. Slow and buggy. Not my usual experience with anything else from you.

  2. Samuel Hurtado Says:

    What Bill said, plus:
    I’m sure the new version will be just as good as the old one, but more stable (I don’t really need “faster”, just make it work).
    And the care shown to us previous owners is just another proof that your customer support is top notch. Kudos.

  3. James Orlowski Says:

    Working with the [current] version of Denoiser is like working with dynamite. (Let me add this filter…BOOM! Crash!)

    Hopefully the 2012 version will work much more reliable.

  4. Hani Khaursar Says:

    I thought I was the only one with all those problems! I like what the denoiser does but really don’t need all the crashing it comes with! So, I reaalllyy hope your new version is going to be kick arse! :D looking forward to it!

  5. illd Says:

    Same here – when Denoiser works, it is great plugin. But it is not very reliable at all.
    I hope you guys are able to build a new and better plugin. Thanks for caring!

  6. Jay Sibley Says:

    Denoiser works great for me, just wish I could use it within Premiere Pro instead of just After Effects.

  7. Matt Spooner Says:

    Great! Sounds amazing, really! Will Denoiser II work in FCPX?

  8. Leander Jahoda Says:

    Following the colleagues opinion I read this message with some relief and hope … Denoiser I was very instable

  9. Kaylinn Says:

    Matt,

    No official information as of yet. We will let everyone know with further development.
    Thank you,
    Kaylinn
    redgiantsoftware.com

  10. alonzo Says:

    Hope this Denoiser11 shall be much more faster in rendering than the previous.

  11. Jun Says:

    See you soon Denoiser II !!

  12. Fabian Says:

    Having denoiser is as good as not having it. Working on my premiere Pro, it crashes everytime I used it and it render my woking file useless. I hope this doesn’t happens in ver II.

  13. Kaylinn Solazzo Says:

    Fabian,

    Denoiser I was never compatible with Premiere Pro, only After Effects and FCP. Denioser shows up within Premiere Pro because it has the same file path as After Effects.
    We are currently working on developing a new Denoiser and are very excited to release this to our customers.
    Thank you,
    Kaylinn
    redgiantsoftware.com

  14. Terry Simpson Says:

    I just downloaded and installed the Denoiser II, (it said successfully) but when I look at FCP7 filters, it all looks the same. How do I tell if it has actually installed the plug-in for 2? Do I have to Uninstall the v1? How?

    Supposedly, I also installed it for Photoshop CS5.1, but I don’t see anything different… where does it show up? I DO see it in AE CS5.5 and it shows up as Effects/Magic Bullet Denoiser/Denoiser II. I also tried to install it in PremierPro CS5.5 and don’t see it there. (like many, I am trying to NOT use FCPx, and trying out PREMPRO) Any help would be appreciated.

  15. Kaylinn Solazzo Says:

    Terry,

    Denoiser II is only compatible with After Effects at this time. We are planning for a future compatibility release for FCP7, FCPX and PPro in mid 2012.
    Here is an FAQ about Denoiser II for more information:
    http://www.redgiantsoftware.com//news/featured/denoiser-II/

    I hope this helps.
    Thank you,
    Kaylinn
    redgiantsoftware.com

  16. seslidünya Says:

    süper bir sayfanız var sesliyegel tebrikler diler

  17. noah Says:

    dude this is bullshit why do they do that did you pay them or something?

  18. Kaylinn Solazzo Says:

    Noah,

    For those who currently own Denoiser I, it is a free update to Denoiser II which is currently compatible with After Effects, Final Cut 7 and Premier Pro.
    If you have any installer questions, please contact our support team:
    http://www.redgiantsoftware.com/company/contact-us/support/

    Thank you,
    Kaylinn
    RedGiant.com

  19. dillon Says:

    Thank you,

  20. qq Says:

    everything is perfect

  21. illya illya Says:

    good

 

 

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