Looks Users: Do not update to FCPX 10.0.4… Yet.
By Aharon Rabinowitz
Published on Wednesday, April 11th, 2012

IMPORTANT: The new FCPX 10.0.4 update breaks the preview functionality for Magic Bullet Looks & some other non Red Giant plug-ins.

Do NOT update IF YOU ARE USING LOOKS. If you have already updated, we currently don’t know of any way to roll it back to a previous version. Here’s some more info:

In the latest release of FCPX, Apple fixed a bug  in FCPX 10.0.4 that makes it clearer to plugins about the orientation of the video. However, because of this bug fix, you’re now seeing a flipped image in Magic Bullet Looks. Here’s why:

We already knew about the issue  a long time ago. To make sure you never experienced any problem, we put work-around for the bug in MB Looks. So you never saw the issue, because we already had it covered. However, the work around we created isn’t compatible with the latest bug fix from Apple, so it ends up causing a flipped image.

Here’s the  good news:

  • We’re on it and will fix it ASAP
  • It does not affect renders, it’s only in the preview.

Again, our recommendation, for now, is that you do not update to 10.0.4 – if you are using Looks. As soon as we have a fix, we’ll let you know.


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19 Responses to “Looks Users: Do not update to FCPX 10.0.4… Yet.”

  1. Greg Jones Says:

    Yeah. I just found this out. When adding the Magic Looks Filter to footage, the footage shows up upside down in the Magic Looks interface. Pretty weird.

  2. Erwin Says:

    Of course read this just a few hours after upgrading.
    Will you be able to fix this within the next few days?

  3. Mike Hadley Says:

    Looking forward to the Looks update/correction. God speed your work, Red Giant.

  4. Kaylinn Solazzo Says:

    Erwin,

    We have our engineers working on this. We will release a fix for this as soon as we can!
    Thank you,
    Kaylinn
    redgiantsoftware.com

  5. Trog Says:

    Any news of Denoiser 2 and Colorista 2 for FCPX?

  6. Kaylinn Solazzo Says:

    Trog,

    We do not have a set release date at this time. We are aiming to release Denoiser II for FCPX and Premiere Pro mid 2012.
    Thank you,
    Kaylinn
    redgiantsoftware.com

  7. Erwin Says:

    The updated version of Looks 2.0.7 with bug fix was just released. Thanks for acting quickly!

  8. Jon Dishler Says:

    I updated to 2.0.7 successfully but even after re-boot I am still getting upside down images of frame and looks. I am using dual monitors, maybe that was not addressed?
    Perhaps it is not entirely fixed?

  9. Kaylinn Solazzo Says:

    Jon,

    I would suggest doing a full uninstall and reinstall. Please contact our support department also. They will be able to troubleshoot what is going on.
    They are available via phone, email and live chat: http://www.redgiantsoftware.com/company/contact-us/support/
    Thank you,
    Kaylinn
    redgiantsoftware.com

  10. Uriel Says:

    I wish I read this before I updated. Will RED GIANT software update automatically like any app or I should manually download the update as soon as I see it online on your website? Lets hope it doesnt take too long.

  11. Kaylinn Solazzo Says:

    Uriel,

    We have release a fix in FCPX 10.0.5. Here is a link with some further information:
    http://www.redgiantsoftware.com/blog/2012/06/11/fcpx-10-0-5-grab-the-magic-bullet-looks-fix/

    Please contact our support team if you are having any troubles.
    Thank you,
    Kaylinn
    redgiantsoftware.com

  12. FurryMoses Says:

    This is happening to me only now, in 10.0.6 – except that the reversed and/or flipped frame renders as well. I’ve been searching this site for a while to see if you knew about it and this is the only thing I’ve found so far.

  13. AndGuz Says:

    More than eight months have passed since FCP X support was mentioned. Mid-2012 has long come and gone; we are almost in 2013 without any love. Any updates on a release day please?

  14. Bradley Says:

    I am having the same problem as a few others where my magic bullet mojo renders with green squares popping up every now and then. Never a problem and now it is. It’s after 5p.m. so I can’t chat with anyone about it but I’d love to get this fixed b/c I’m working on a few different projects with deadlines. Thanks very much. Happy Thanksgiving week.

  15. Kaylinn Solazzo Says:

    Bradley,

    Go ahead and email into support@redgiantsoftware.com
    If you are working with Mojo in FCPX 10.0.6, this is a known issue that we are aware of. Unfortunately we are currently waiting for Apple to release an update so we may resolve this issue.
    Thank you,
    Kaylinn
    RedGiant.com

  16. Aharon Rabinowitz Says:

    AndGuz – Looks has been working perfectly in FCPX for months. However, Apple’s most recent update (10.0.6) has revealed some new issues. Stay tuned.

  17. Calvin Says:

    I’ve also been experiencing glitchy issues when applying Looks (2.08) to footage in FCPX (10.0.6).
    Example: http://vimeo.com/54046843

  18. Kaylinn Solazzo Says:

    Calvin,

    This is a known 10.0.6 Apple issue. They are aware of this 3rd party plug in problem and we are waiting for them to release a fix.
    Thank you so much for your understanding.
    Kaylinn
    RedGiant.com

  19. Jay Says:

    If you are using mojo in fcpx 10.0.6 and you are having the random green squares popping up, changing the clip length (even 1 second) will make it go away. Of course this is ridiculously tedious, but until there’s a fix out there, I think this is the only way to get work done. Best of luck.

 

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