Red Giant Account Changes: Password update required
By Red Giant Team
Published on Thursday, May 3rd, 2012

BETTER LIVING WITH RED GIANT
Hassle-free shopping. More account control.

Our new Customer Account system takes our world-class support to the next level. We are excited to introduce three big changes to our website:

  1. A completely new Customer Account management system.
  2. A better shopping cart experience.
  3. A more accessible Support ticket system.

To deliver all of these benefits, we need your help with an easy task. You will need to reset the password for your current Red Giant Customer Account. Click HERE to get started. That link will take you to a web page that asks you to log in with your Red Giant account ID, and we will detect if it’s time to reset your account password. Then we’ll send you an automatic email with a simple, easy step to reset.

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That’s the long and short of it, but if you want the specifics, read below.

How will these changes benefit me?

The question is really: How won’t they benefit you? Our new Customer Account controls let you:

  • View your order history
  • Edit account information
  • Manage Support tickets.

The new Support ticket system makes communicating with our Support team even easier than before, so your technical issues are resolved more quickly. And the new shopping cart adds an extra layer of security, while making your checkout process simple, secure and streamlined.

For your profile settings, you can now:

  • Change your Red Giant ID (email address) and password
  • Update your account and billing information

For your order history, you can now:

  • View and print past orders
  • View serial numbers that you own

For Support tickets, you can now:

  • View and reply to open Support tickets
  • Submit new Support tickets
  • View closed Support tickets


REMINDER: To deliver all of these benefits, we need your help with an easy task. You will need to reset the password for your current Red Giant Customer Account.

Let’s reset your password together…

Are you ready? This is incredibly easy to do. Just click this THIS LINK. That link will take you to a web page that asks you to log in with your Red Giant account ID, and we will detect if it’s time to reset your account password. Then we’ll send you an automatic email with a simple, easy step to reset.

 

3 Responses to “Red Giant Account Changes: Password update required”

  1. LEBON Denis Says:

    Reset passwrd don’t work.

  2. Kaylinn Solazzo Says:

    Please contact our support team so we make look into this:
    http://www.redgiantsoftware.com/company/contact-us/support/

    Thank you!
    Kaylinn
    redgiantsoftware.com

  3. Door Entry Systems Says:

    It’s in point of fact a nice and helpful piece of information. I’m glad that you just shared this helpful info with us. Please stay us up to date like this. Thanks for sharing.

 

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