By Aharon Rabinowitz
Published on Thursday, September 20th, 2012
Hey folks – if you own a license of PluralEyes 2 or Dual Eyes 2, you may have woken up to find out that your license has expired. Rest assured, PluralEyes 2 still works, but you need to download the latest installer HERE. You will also need to convert your singular Software License Key to a Red Giant License key. Here’s how. It’s easy and will take just a few moments. Here are some FAQ’s to help you out:
So what exactly just went down?
You might not think too much about this, but acquiring and integrating technology always has complications, and they’re never the same. It’s amazing how many details go into what seems, to the outside world, like a simple thing. Licensing is one of them.
Singular Software used a licensing service that checked your license every time you started up PluralEyes – it was a good system that has worked for many years, but it’s not the one we use.
I know what you’re thinking: If it was a good system, why on earth did we make the switch? Couldn’t we leave well enough alone?
No, we couldn’t – that licensing service was due to lapse – something that would leave existing PluralEyes users without a working license of their software. Since we don’t control the service, there was nothing we could do about it. And that’s not the Red Giant way.
Seeing the problem, our crack team of engineers (which includes RG and Singular’s engineers, now under one banner) burned the midnight oil to make sure that PluralEyes users did not get stuck without the software they’ve come to depend on. We managed to get all of the existing licenses into our licensing system in record time.
Believe me when I say this – this effort was no small thing. Different technologies do not easily mix, but the team worked hard to make sure years of Singular customers (and now our new ones) were not left in the cold. And while it means you have to download a new version of the software, it also means you have what you need to get the job done.
Just another of the many reason’s I’m proud to work at Red Giant, where customers really do come first.