Looks, Mojo, & FCPX 10.0.7
By Aharon Rabinowitz
Published on Thursday, January 24th, 2013

Hi folks -

Lately we’ve been hearing from a lot of you about Magic Bullet Looks and Mojo not working properly in FCPX 10.0.6 and 10.0.7. There is a known bug that causes frame rendering errors for these 2 plug-ins in the current version of FCPX. While there is a workaround for users who have Apple Compressor, we know this is not a real solution – certainly not one up to the standard of Red Giant.

Many of you have been asking us why, with all of our (awesome) engineers, it’s taking us so long to fix the bug. The truth is, while there is a bug causing these issues, it’s not coming from us. There is a serious bug in FCPX that causes many plug-ins (not just Red Giant’s) to output bad frames. We have been working with Apple to help them figure out a fix, but so far nothing is forthcoming.

So in short, until Apple fixes the problem, there’s nothing that even our amazing team of engineers can do.

We know that’s a hard pill to swallow and we feel your pain. We don’t like it when our software isn’t working properly. We especially don’t like it when our customers are unhappy.

We know Apple is trying to solve the problem. And whatever the changes they make to FCPX – if it fixes the issue automatically, we will make sure you hear about it – and if their changes require us to do some additional engineering on our end, rest assured, we’ll do it as fast as humanly possible.

In the meantime, thanks so much for your understanding and support. Hang in there.


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30 Responses to “Looks, Mojo, & FCPX 10.0.7”

  1. Tom Daigon Says:

    What do you expect. This is FCP XXX we are talking about :D

  2. Sam Says:

    I take it this post means that 10.0.8 is not expected in the next few days….
    Is this because Apple are struggling to come up with a fix, or they just don’t consider it a high priority to get the update out urgently?

  3. voodoogmr Says:

    I found one way around this issue, though it’s certainly not ideal if you have multiple video layers. Drop the video layer opacity down to anything below 100% (like 99.9%) and the bad frames revert to normal. In my experience, the bad frames seem to only occur if I have another effect or color adjustment in place on the same clip, along with MBL.

  4. taylor Says:

    I would love to hear a product schedule for FCPX. In the past you have supported FCP with your entire suite, that’s obviously no longer the case. With no communication, it seems like there are no plans to work on any of the other products for FCPX. Is this the case? If not, would you please communicate what’s being worked on and when we might see it (just roughly).

  5. Kaylinn Solazzo Says:

    Sam,

    Through our conversations with Apple, this issue is a priority for them and they are currently working on a fix.
    We really appreciate your understanding. We are just as anxious as our customers for this fix to be released.

    Kaylinn
    RedGiant.com

  6. James Says:

    I am using Mojo and if I get an upside down frame or a green frame I found a simple fix.

    Go to the frame with the error and make a cut right before it. This fixes the issue and only takes a second to accomplish. That particular clip will now look as you intended.

  7. Robert Jones Says:

    I cant get MB Looks to open at all since i upgraded to 10.0.7

    Given that is was integral to my production workflow i have had to look for a workaround and found that Adobe Lightroom is very useful. Not perfect but serves the purpose.

    That said i want this resoling quickly or like others i suspect will have to look around for a permanent solution. Probably Apples loos not MB’s

  8. Jon Braeley Says:

    Any news on Colorista II for FCPX? When I bought this it was on the understanding this would work… I have an email to that effect.

  9. Kaylinn Solazzo Says:

    Jon,

    Can you please send this email to support@redgiantsoftware.com? I would like one of our managers to take a look into this.
    Thank you,
    Kaylinn
    RedGiant.com

  10. Ronny Hofsoy Says:

    Any news or even rumors of progress on this issue? I was thinking of investing in a few more plugins but are now starting to look elsewhere for solutions to my workflow needs.

  11. James Says:

    I have found two things will work. After applying MB Looks I drop the mix down to 99 or blade right at the offending frame. Both work as has been mentioned in the blog. Dropping the mix seems to be the easiest. While their are worn arounds I’ll be glad when Apple fixes this issue

  12. Kaylinn Solazzo Says:

    Ronny,

    Unfortunately we are at the mercy of Apple. Red Giant is as anxious as our customers to get this resolved.
    If we find out about anything, we will let our customers know.

    Kaylinn
    RedGiant.com

  13. Rupert Says:

    Hi,
    Can someone confirm that using the Compressor 4 completely solves this issue? As I am considering purchasing it so I can use Looks.
    Thanks

  14. Rupert Says:

    Anybody got an answer on whether Compressor will solve the issue?

  15. jakerbreaker Says:

    I had it solve mine however I was having problems with compressor outputting poor quality footage. I am sure this can be solved by using the correct settings. As far as the green flicker, it solved it for me (I am only exporting small clips. I don’t know what it would do with a larger feature or sequence).

  16. frank mckenna Says:

    I appreciate the explanation of this and realize its Apples fault. It is frustrating since I really want to use my Magic Bullet Looks but the output is full of so many flickers that I can’t even use it. I am going to try the compressor option and see if that works

  17. Ian Lewis Says:

    This is quite unbelievable that Apple have not sorted this out yet – it is March already!!!!! A couple of weeks to sort out bugs is OK but a few several months????????? Who’s in charge there? If we supported our customers that way we would be out like the trash!
    I feel for you all at RG – you products and service are always top notch and it must be killing you all to be hamstrung like this.

  18. frank mckenna Says:

    I just wanted to give you an update. I took your advice and used compressor to export my videos and it worked perfectly. I have ZERO issues with Magic Bullet Looks now. Compressor is the short term answer until Apple fixes their bugs..

  19. Ralph Says:

    Just tried change the transform setting to 102% and also made a cut using the blade tool just before the bad frame. It came out fine. No weird frames as of now. Video was only about a minute long. Hopefully this workaround will work on my longer videos.

  20. bravecape productions Says:

    U can change the opacity etc but the fix will only be temp. It comes right back. I don’t know about Compressor. Are you meaning at the end when ready to export as movie Comp. fixes it? Having to do this, especially when the plugin is affecting everything in a video, seems way too risky. If I were Red Giant, I would try to make a fix before waiting for Apple to do it. If you were Adobe you might have better faster response form them but since you’re not…. Good luck!

  21. magical realism Says:

    Does anyone know ANYTHING? How can it take 2 months to fix a bug that cripples many, if not most, major plug-ins? I’m going to have a hissy fit now.

  22. Kaylinn Solazzo Says:

    Unfortunately we are at a bit of a rock and a hard place when waiting on Apple to release this fix.
    They are very aware of this issue but we haven’t been informed of a release date as of yet, hopefully the wait wont be too much longer.
    We want this fix just as badly as our customers.

    Kaylinn
    RedGiant.com

  23. jakerbreaker Says:

    Looks like they just sent out an update. I haven’t tried it out yet but it is supposed to have a fix in it.

  24. United broadcast Says:

    FCP X 10.0.8 released! Could it be the fix?

  25. Frank McKenna Says:

    I tried the update FCP 10.0.08 and it did not work. It did make the playback smoother during editing but I still get the green flashes all throughout the video.

    Is there something I am missing. This update did not seem to fix it. I have used the workaround with Compressor.

  26. schwartz black Says:

    Halleluja!!!! I just updated to magic bullet looks II 2.0.9. And now my FCPX 10.0.8 works perfectly. But I had to re-render my magic bullet looks on each clip on the timeline before the color flashes disappeared.

  27. Musset Says:

    Hi,

    The update works for a 1080p project but not for a 2K project. I updated to MBL 2.0.9 and 2.1.0 but I have a MBL major bug during rendering, it crashes fcpx everytime.

  28. Kaylinn Solazzo Says:

    Jo,

    Would it be possible for you to send a crash report to support@redgiant.com?
    I would really like my support team to take a look into this.
    Thank you so much.

    Kaylinn
    RedGiant.com

  29. Ryan Schaefer Says:

    Hey everyone I have everything upgraded and my footage is coming out looking like the “bad tv” filter of FCPX… I uploaded a example video to my vimeo… skip to 00:45. So frustrating, please help.

    https://vimeo.com/91035904

  30. Kaylinn Solazzo Says:

    Ryan,

    I’m so sorry for the troubles. I’m having someone from support contact you for further information.
    Thank you,

    Kaylinn
    RedGiant.com

 

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