Archive for the ‘Uncategorized’ Category
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Customer Satisfaction: Talk to Us!
By Aharon Rabinowitz
Published on Thursday, March 24th, 2011

We recently sent out a survey to many of you to find out about your experiences with Red Giant products and customer service. Here’s what we learned:

  • 59% consider Red Giant products “excellent quality”
  • 34.5% consider Red Giant products “good quality”
  • 96% would recommend Red Giant products to a friend
  • 53% have interacted with customer service in some way.

Of those that have interacted with customer service:

  • 42% say we are always available and responsive (excellent)
  • 44% say we are usually available and responsive (good)
  • 12% say we are occasionally or rarely available and responsive (average or below average)
  • 58% say we solve all their problems (excellent)
  • 30% say we solve most of their problems (good)
  • 9% say we solve some or few of their problems (average or below average)
  • 45% had an excellent overall customer experience
  • 48% had a good overall customer experience
  • 6% had an average or below average overall customer experience

So it sounds like, we’re doing an excellent job for about half of our customers and at least a good job for 90% of them. And while we’re pretty sure that almost no other plug-in company can claim the same level of customer happiness,  we do not compare ourselves against others when it comes to customer satisfaction. We compare ourselves against what we think customers deserve. And we think you deserve the best.

So, now, we turn to you to ask what can we do to make your experiences better. Please sound off!

 

Final Cut Friday: New QuickTip on the Fill Light Tool in Magic Bullet Looks
By Aharon Rabinowitz
Published on Thursday, March 17th, 2011

Red Giant QuickTip #37: Using the Fill Light Tool in Magic Bullet Looks

In this tutorial, Apple Certified Master Trainer Simon Walker shows you how to work faster whilst grading using the Fill Light tool in Magic Bullet Looks, which can be more accurate than using the contrast sliders in Final Cutʼs 3 Way Color Corrector filter.

Related Links:

  • Get Magic Bullet Looks HERE.
  • Get Simon Walker’s Weddings and Events for Looks HERE.
  • Visit Simon Walker’s website HERE.
Editor’s note: Simon has asked me to point out that it is technically possible to use Final Cut to target selective areas of the shadows in an image by using the Limit Effect function of the 3 Way Color Corrector. It’s just that the Fill Light tool makes this easy, especially if you need to to make additional corrections within Magic Bullet Looks.


 

Happy St. Patrick’s Day from Red Giant!
By Aharon Rabinowitz
Published on

 

Save on Upgrades! Celebrate Our CS5 and 64-bit Support!
By Aharon Rabinowitz
Published on Thursday, February 24th, 2011

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Use Coupon Code: NLCS5UP10

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UPDATE 2/28: Whoops! We sent this offer on Thursday, February 24 and had an unexpected problem with the discount coupon code. This newsletter extends our 10% Upgrade Sale until Friday, March 4. The coupon code will now allow you to buy multiple upgrades. We apologize for any frustration you may have encountered. Please contact our Support team with questions OR go shopping now.


Our products are 64-bit ready and CS5 rock-steady

After a whirlwind year, Red Giant has finished a big task. We updated 29 products for Adobe CS5 Creative Suite and 64-bit compatibility. We also put together four CS5-compatible Suites that will really knock your socks off (but keep your wallet intact).

That’s 29 products which contain 170 plug-ins. Each has a Mac and Windows side, which doubles to a total of 240 plug-ins, and then we have multiple Adobe host apps… Wow! This great accomplishment took the hard work of every team at Red Giant and — just as important — a lot of terrific support and advice from you, our customers. We always strive to release the best products, and sometimes we had to delay a much anticipated update to make sure it was in tiptop shape.

It’s been a wild ride to the finish line and we appreciate your patience. As a thank you, we are offering 10% off all upgrades for the next 5 days. That’s a 10% discount on individual and Suite upgrades, most of which are $29 and $99 regularly. Go Shopping Now.


5 Day Sale: This 10% OFF sale runs through Tuesday, March 4, 2011 at 11:59 PM PST (California). To find out when the sale ends in your time zone, visit the World Clock Site.

How To Buy: Add the selected product to your Shopping Cart. Enter Coupon Code NLCS5UP10 during checkout to redeem your discount on the page titled Review and Submit Your Order. (Note: The coupon code field appears after you have entered your credit card information and hit Continue.)

NOTE: This coupon works with upgrades only, not crossgrade offers. In order to purchase an upgrade, you must own the original product. The upgrade will ask for your original serial number. Have questions about which products you own? Please contact our Support Team.

 

New QuickTip from Wes Ball: Trapcode Particular Lightning
By Aharon Rabinowitz
Published on Wednesday, February 23rd, 2011

Author’s note: This post is a combo of both a user story and tutorial. Check out the visuals, and then watch the tutorial at the bottom… it’s worth it.

Recently, I was checking out Vimeo, and I found this amazing Lovett music video, called Eye of the Storm, that is a beautiful blend of both live-action and CGI:

Personally, I’ve never been into the Steam-punk thing, but this is such a great piece of visual storytelling with a great soundtrack, it’s quickly become one of my favorite pieces produced in recent time.

I watched this fantastic “Making Of” video and caught that one of our customers, Wes Ball, of OddBall Animation, headed up the visual Effects.

Trapcode Suite Products used were: Particular, 3D stroke, Starglow, and Shine for atmosphere.

Wes told me he did the lightning with Trapcode Particular and 3D stroke, so I asked him if he would do a QuickTip on that. He was kind enough to oblige, and here it is:


Red Giant QuickTip #33: Particular Lightning Bolt

Wes has taught at fxphd, and if you check out the OddBall Animation website, you’ll find a lot of his company’s work, including some amazing 3D shots Wes is working on for personal projects, as well as a fantastic roto reel. Definitely worth checking out!

I asked Wes, why he uses Red Giant’s products and he said: “The short and sweet answer; Red Giant gets us to final faster.”

Personally, I can’t think of a better reason.

lightning

 

Best Job Ever!
By Aharon Rabinowitz
Published on Tuesday, February 15th, 2011

Hey folks – You may have noticed a slight slowdown in the blog a few weeks ago. That’s because we were having our company meeting in Portland . Since we were all together, Best Job Ever, a popular web series about the best jobs in the tech industry, sent the ever-engaging Veronica Belmont (host of Techzilla and whole lot more) to interview us about how a small, mostly-virtual company like Red Giant is able to make such an impact in our industry – and what we look for when hiring a new team member.

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Above  – From left to right: Micah Sharp (RG’s General Manager), Veronica Belmont, and Aharon Rabinowitz (RG’s Director of Communities… Also known as me). Below – Left: Micah talks about what’s needed to work in plug-in development (hint it’s not all about technical knowledge). Right: I discuss the importance of being self-motivated when you work virtually, and the one o’clock pants rule.

Interview

The interview will be posted eventually, but I just wanted to say that the 2 hours we spent talking to Veronica and the Best Job Ever crew really helped reminded me of how lucky I am to be working with such an amazing team. We’re a small company with a big footprint, and that only happens when people are passionate about what they do, are truly dedicated to making good products, and most importantly, are dedicated to making the customer experience as good as it can be.

It also comes from having amazing customers who do amazing things, and who care about the products we create (that’s you). And so, we really appreciate the work you do and the great feedback we get from you. We know that as good as things are, nothing is ever perfect. If you guys ever need to let us know something (good or bad), you can post a comment in the blog, send us a tweet on Twitter, or just contact us on this site. We’re listening.

 

Showing Great Form – 1.1.1 Update Available Now!
By Andrew Cheyne
Published on Monday, February 14th, 2011

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Announcing Trapcode From 1.1.1 :

http://www.redgiantsoftware.com/products/all/trapcode-form/updates/

This update to Form fixes several issues, including:

  • Loading older projects or using presets caused ram-preview, undo, and orthographic views to have problems.
  • Odd moire patterns in dense particle grids.

As always, you can find updates for all of our products here: http://www.redgiantsoftware.com/downloads/updates/

IMPORTANT: This fixes bugs found only in the CS5 version of Trapcode Form. If you are using Form in CS4 or older, you do not need to download this update.

 

Your Entries for the Poster Contest
By Aharon Rabinowitz
Published on Monday, February 7th, 2011

Last week we asked you to submit your own movie posters for a film we are working on. Here’s what we got:

GREAT STUFF FOLKS!

This week, we’ll sit down with the director to choose the posters we want in the scene, and the winners will receive a Red Giant Guru Preset Pack of their choice and a credit in the film.

Stay tuned. We’ll keep you posted.

 

CONTEST: We Need Your Movie Posters!
By Aharon Rabinowitz
Published on Monday, January 31st, 2011

Hey Folks -

Red Giant is making a short film, and we need movie posters to use as props in the background of one of the scenes.

We love our customers and the work you do, so we want to use movie posters from your projects – Movies you have already made, or movies you hope to someday make. Whether it’s a documentary, action film, romantic comedy, sci-fi Bollywood drama – whatever – we want it.

Send us an image of your movie poster (post a URL below in the comments), and we’ll post them here in the blog as a gallery. We’ll ask the people who have created our favorites to send us either a print resolution file (24″ x 36″, 300 DPI) or a hard copy version (size can vary, since it’s already printed).

People who’s posters are chosen will be given a film credit and also win a FREE Red Giant Guru Preset Pack of their choice, including (but not limited to):

IMPORTANT: Ultimately, we need these in either hard copy (ideal) or as print-resolution poster-sized images. So please make sure you can deliver your final images in one of those formats, or you will be disqualified.

Submission due date: 2/5/11

 

Harry Frank’s Motion Design Class at fxphd
By Aharon Rabinowitz
Published on Thursday, January 20th, 2011

Hey folks – our very own Harry frank is giving a class this semester at fxphd. Join the class before it’s too late! Here’s the info:

awards

We’re excited to have a new After Effects course lead by a familiar name in the motion graphics industry, designer Harry Frank. This practical, software-based course will focus on creating a professional broadcast graphics package from scratch. Harry has done numerous high-profile national broadcast packages over the year for networks such as NBC, ABC, Fox, and G4TV. One of the strengths of After Effects is its plug in architecture and offerings such as Trapcode Particular, Form, and Lux are workhorses of mograph artists. Over the ten weeks, After Effects will be at the center of the course in conjunction with these and other plug ins from Red Giant Software.

In the broadcast industry, turn-around times for deliverables can be short, which makes efficiency a key component of being a professional motion designer. We need to have the right tools at our fingertips with an in-depth understanding of them to achieve this. This will be the core focus of this course: accelerating your creativity with your tools.

In AFX213, students will be building a graphics package for a broadcast awards ceremony. We will build assets such as a short show open, logo animation, full screen graphic, lower third, and transitional elements. This class will give students the opportunity to be creative, building a graphics package from scratch. Students are encouraged to take advantage of this experience with peer and instructor review in a special work sharing forum on the site. Members have found this level of interaction to be extremely valueable part of the course.

Harry originally studied music engineering and worked in both audio post-production and studio engineering, before entering the motion graphics field 12 years ago. He has worked in Detroit, Chicago, and Los Angeles as a freelance motion designer, with clients such as, Blur Studio, Digital Kitchen, and many more. As an instructor and author, he has authored numerous tutorials and training titles on motion design, After Effects Expressions, Trapcode Particular and Form, and Cinema 4D. In Detroit, he was an Adjunct Faculty at the College for Creative Studies. Harry is the owner of graymachine.com, and host of the networking site, themotionexchange.com

As you can see from the quotes below, people are excited about the class, so get in now before it’s too late!

“My name is Juan and I am very excited about this class, I saw some of Harry’s works on his website and on the RED Giant site and it is amaizing the kind of things and how professional Harry is. Like to get to that level and also know it is years of experience that provide that level, so I am working hard to learn the most I can.”

“I have been working with AF for about 3 years now and I am looking to get to a bit more to the advance level, but still a long road before I can switch my beginer to intermediate-advance level. I love working with AF and learn from such a profesional expert voice. Hope to learn a lot here. Thank you.”

“Hey Harry – psyched that you’re here and for this class! Love what I’ve seen so far!”

 

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