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Finding Your Products and Serial Numbers
By Aharon Rabinowitz
Published on Thursday, June 13th, 2013

We get a lot of support requests every week where customers don’t know what the current version of a product they they own and/or can’t find the download for their product version (or the serial numbers needed for installation). We’ve been working on better ways to help you have instant access to that info, without ever needed to call for help.

You might not know this, but you can find that info right here on the Red Giant website in your account info. We recently added a tab in your account info that lists all products you own, along with their serial numbers. To get to that info, mouse over the “Your Account” link at the top of any page and from the pop-up menu, choose  the “Your Account” link (if you aren’t already signed in with your Red Giant ID, you’ll be asked to do that first).

Once you’re in there, you’ll see a set of tabs, and one of those is “Your Products.” if you click on that, you’ll see a list of all products you own with their serial numbers:

Just to explain what you’re seeing:

  • A grayed out suite name next to an individual product name doesn’t mean you own the suite. It just means that the individual product you own is associated with that suite (i.e., that it can be purchased as a part of that suite).
  • Product version number indicates the most recent build of your purchased product. Compare it to the version you have to make sure it’s up to date.
  • Suite Version number indicates the current version of the suite. Suite version numbers go up every time we release an update to any product in the suite.
  • A product serial number works for that individual product. A suite serial number works for every product in that suite.

In case you need help, here are some how-to videos that will help you install your products:

As always, if you need further help, our support team is here for you, free of charge – that’s part of our Red Pledge.

 

PluralEyes 3 for Windows is Here!
By Aharon Rabinowitz
Published on Thursday, June 6th, 2013

Hey folks – we know it’s taken a while, but we’re crazy excited to announce that PluralEyes 3 for Windows is finally here! Get it NOW!

If you’re new to Red Giant PluralEyes, here’s what it’s all about:

Pricing

Wondering how much it’s going to cost you? This should help:

  • PluralEyes 3: $199
  • PluralEyes 3 Upgrade: $79
  • Academic: $79

IMPORTANT: Anyone who purchased DualEyes 2 or PluralEyes 2  (Windows or Mac) after March 17, 2012 is eligible for a FREE upgrade. A coupon code will be emailed to you shortly. Also, anyone who purchased PluralEyes 3 (Mac) gets Windows compatibility in this free PluralEyes 3 update – Get the free update HERE. That’s part of our Red Pledge Guarantee.

Get PluralEyes 3 for Windows now!

What’s New in PluralEyes 3?

New in PluralEyes 3 is Windows compatibility in several host applications:

  • Premiere Pro CS6, CS5.5, CS5
  • Avid Media Composer 5.5, 6, 6.5
  • Sony Vegas Pro 10, 11, 12  (Windows Only)
  • All video editors are supported via our export media settings.

REMINDER: The Mac version is already compatible with versions of Premiere Pro, FinalCut Pro, FCPX, and Avid. Check HERE for more info.

 

Help Us Make BulletProof Great!
By Red Giant Team
Published on Thursday, June 6th, 2013

You got the free BulletProof Beta last week, and we’re as stoked as you are. The BulletProof Forum has been buzzing with feedback and feature requests, and we are taking notes.

Join the conversation today and help shape the future of BulletProof.

If you haven’t already downloaded the FREE BulletProof beta, do it now!

What’s the forum buzz?

Here are a few of the changes on the way, thanks to your feedback:

  • New checksum feedback. To guarantee that your offload always matches the original source, BulletProof uses a solid byte verification of CRC-32 (Cycle Redundancy Check). That’s awesome… but you couldn’t find the feature. In the next release, BulletProof will give you visible feedback about your footage passing the checksum verification. Check this forum post.
  • More color features. You asked for more color features in Refine view, and we’re adding them. Look for improvements like an export option for LUTs, a Saturation Slider, and a fix to color shifts in Final Cut Pro. Read the color posts.
  • XMP & XML metadata. Our Metadata tools were newly minted for the public beta, and you immediately found the kinks. Look forward to greater stability for the XMP data exported for Premiere, and the addition of an XML export for Final Cut Pro X. Read the metadata posts.

Tell us what you want!

We know that camera supoprt is a big part of the BulletProof conversation. Get your vote in for the cameras and codecs that are important to you. You’re helping us to decide what support to work on next. Let us know.

Important BulletProof Links

 

Red Giant BulletProof (Beta)- Download it now for FREE!
By Aharon Rabinowitz
Published on Tuesday, May 21st, 2013

Hey folks – we are super proud to present Red Giant BulletProof (Beta) a new on-set solution  for Media Prep and Delivery. Best of all – the BulletProof beta is FREE! Download it right now!

What are you downloading?

The greatest thing since sliced bread! OK, maybe not  – sliced bread is pretty hard to top , but we think BulletProof is pretty awesome – and we want your help to make it even more awesome by testing it out, contributing feature ideas, and letting us know what works for you and what doesn’t.

You’ll be downloading Public Beta version 1.

BulletProof is free as beta software until the products full release (and we’re aiming for this summer). This version is Mac only, but we fully intend to support windows as the product further develops.

Updates

We will be sending out updates of the Beta as development continues the next few months with bug fixes, performance improvements and UI tweaks.

How to get BulletProof

  • Go to http://www.redgiant.com/products/all/bulletproof/ and click on the “Sign in and Download” button.
  • From there you’ll be sent to a page where you can start the download process for BulletProof. You’ll need to sign into your Red Giant Account  -  if you don’t have one, you’ll need to create one here.
  • Once you’ve signed in (setting up a new account will sign you in),  you’ll click on the “Download for Mac” button.
  • Once downloaded, follow the installation instructions and you are good to go.

Learn more here: http://www.redgiant.com/support/faq/product-specific/bulletproof/

How To Use Bullet Proof

Some Important Notes:

  • Camera Support: BulletProof will support DSLR’s: Canon, Nikon, GoPro for v1.0
  • Check out the Compatibility Tab on the BulletProof Product Page for Supported Camera and Codecs information:  http://www.redgiant.com/products/all/bulletproof/compatibility/#tabs
  • Please visit the BulletProof Support Forum to add requests for Camera support: https://support.redgiant.com/forums/20859680-BulletProof-Beta
  • Exported footage will have all of your the Slate Info, EXIF data, Markers, In & Out points and Organize Badges brought into Premiere Pro using XMP formatting.   XML to come later.
  • ProRes Export: ProRes is a proprietary codec owned by Apple. For ProRes Export, You will need to already have the ProRes codec (licensed for encoding) already installed on your machine. This usually means having FCP, FCPX or Motion installed on your computer.

Where do I go to give Feed Back?

 

Creative Cloud and Red Giant Products
By Aharon Rabinowitz
Published on Tuesday, May 14th, 2013

Hey folks – With Adobe’s recent announcement about Creative Cloud, we’re starting to get questions about whether or not our plug-ins will work on the new versions of Adobe’s tools. The short answer is: Yes!

People who are already using Creative Cloud for CS6 are already enjoying our plug-ins. But it get’s better. When then next version of After Effects, Premiere, and Photoshop are released, here’s what you can expect from Red Giant:

  • No upgrade cost: As a part of our Red Pledge, you will not need to pay for the updates to the software you’ve already purchased.
  • Installers are ready to go and in final QA – that means we have people testing each product thoroughly to make sure you won’t get any surprises.
  • From the preliminary tests we’ve already performed, everything seems to be compatible with the next versions of the Adobe host apps, and while we’ve found a few minor bugs, we’re already fixing them.
As always, should you encounter any trouble with your Red Giant products, we’re here for you. Head over to redgiant.com/support for forums, FAQ’s, email help, phone support info, and live chats with our support team.

 

Spy vs Guy – A New Short Film From Red Giant
By Aharon Rabinowitz
Published on Wednesday, April 24th, 2013

Introducing Spy vs Guy – a new original short film from director Seth Worley and the awesome team at Red Giant Films.

Spy Vs Guy

A retired Russian spy hunts down sensitive technology after it falls into unsuspecting hands.

Spy Vs Guy was made with the help of Red Giant BulletProof – a complete offload, prep, and delivery system for your footage. Signup now for the FREE BulletProof beta HERE.

Red Giant TV Episode #95: Behind the Scenes of Spy vs Guy

In this Episode of Red Giant TV, Director Seth Worley and Executive Producer Aharon Rabinowitz take you behind the scenes of the latest Red Giant Film – Spy Vs Guy.

CREDITS:

Directed by: Seth Worley

Executive Producer: Aharon Rabinowitz

Produced by: Neil Hoppe & Shannon Hoppe

____________________

Written by:

Seth Worley

Micah Lanier

Neil Hoppe

Aharon Rabinowitz

____________________

Director of Photography: Chris Adams

Production Designer: Paul Conrad

Music by: Ben Worley

___________________

Cast:

Spy: Steve Taylor

Guy: Micah Lanier

Young Spy: Ben Worley

Quartermaster: Paul Conrad

Driver: Ben Moon

__________________

Visual Effects:

Seth Worley

Harry Frank

Matt Hail

Aharon Rabinowitz

__________________

3D Animation and Visual Effects:

Chris Schmidt

Greyscale Gorilla

GreyscaleGorilla.com

Coalter Digital

CoalterDigital.com

________________

Additional Design Elements:  Micah Lanier

________________

Props by:

Neil Hoppe

Ben Worley

________________

2nd Unit Director: Nick Serban IV

Gaffer: Shawn Jenkins

Assistant Camera: Justin Wylie, Jarret Rawlings

Sound: Mike Psanos, Ron Dicianni

Script Supervisor: Jeremy Flick

Makeup Artist: Amy Young

__________________

PA’s:

Caleb McLaughlin

Sam Pierce

Katie DeCillo

Ben Sherrill

Aaron Williams

Grayson Propst

Jayme Powell

Nayt Cochran

__________________

Extras:

Amy Young

Andrew Hudson

Justin Wylie

Katie Decillo

Lorelei Hoppe

Christine Gibson

Aaron Williams

Leah Conder

J.R. Knowles

Hadley Sintic

Charles Myers

Grayson Propst

Becca Castle

Jayme Powell

__________________

Special Thanks:

Re:Vision FX

VideoCopilot

Maxon

Imagineer Systems

Vid-Atlantic

Rampant Design Tools

__________________

Special Thanks:

Gisela Moore & The TN Film Commision

Chuck Sherrill & the TN State Library & Archive

Colleen Tickle

Marilyn Edwards

Rory Rowan

David Tinsley & Ragtop Picture Cars

Leonard Keeler & Special Security Inc.

Ron Shuff

Jimmy Campbell

Chris McCollum

Chad Andrews

Scott Hamilton

Matt Worley

Stu Maschwitz

___________________

Made with

Red Giant BulletProof

_________________

Made with:

Magic Bullet Suite

Trapcode Suite

Keying Suite

Effects Suite

PluralEyes 3

_________________

Learn more about Filmmaking and Visual Effects at:

RedGiant.com/films

 

An Update on PluralEyes 3 for Windows
By Aharon Rabinowitz
Published on Wednesday, April 24th, 2013

Hi folks  - Many of you have been reaching out to us, asking when PluralEyes 3 for windows will be available. Some of you have been expressing frustration that it’s taking so long, and even doubt that it will ever be available.

We want you to know that it is absolutely in development, and coming soon. We have a beta team using it. We used it ourselves in the making of our new film, Spy Vs. Guy (See the Behind the Scenes HERE). Even though it’s in Beta, it does a pretty good job of syncing.

So if there are people using it, and it works, why can’t you have it right now?

Here’s the deal: While Syncing works as expected, PluralEyes 3 for Windows is not yet fully functional. Specifically, the playback engine is not ready for prime-time. That means that while syncing usually works, there are problems with Playback that make it difficult to verify and troubleshoot – and no easy way to fix things within the app.

If you know us, and you know our products, you also know it’s just not our way to release software that “sometimes,” or even “often,” works. We do not want to put software out there that could potentially make your job harder. When we release PluralEyes 3 for Windows, we want you to experience the pure joy of syncing in seconds with no worries – but until then, releasing the software would cause more harm than good, by introducing a lot of guesswork to your workflow.

The good news is, we’re finally on the road to reliable playback, but we need a little more time to clean up the playback engine. Hang in there – it will be worth it.

In the meantime, don’t forget – there already is a version of PluralEyes for Windows that works: PluralEyes 2. If you purchase PluralEyes now, you can use version 2 for Windows right away (it’s included in the PluralEyes download package), and you’ll get a free upgrade to version 3 when it is released. Get PluralEyes HERE.

 

We’re back with FCPX 10.0.8
By Aharon Rabinowitz
Published on Friday, March 29th, 2013

Hey folks – we have some good news and some great news.

First the good news: Yesterday, Apple released an update to FCPX (Version 10.0.8) with new features and some really important fixes. Learn more HERE.

These fixes solve the issues that you’ve been experiencing with FCPX and Magic Bullet Looks and Mojo. We’ve tested the update and everything is working as it should. It’s been a frustrating few months, and we can’t tell you just how happy we are to have a fix and to know that you, our loyal customers and community of users, can get back to using our products in your work.

But now the great news: To celebrate the fix, we’re knocking 50% off Magic Bullet Looks for 48 hours. That’s right, instead of $399, Magic Bullet Looks is available for just $199 for just 2 days. And it doesn’t matter what host you’re using it with. Buy it for one host, get it for all – that’s a part of our Red Pledge.

To get the discount click HERE to buy Magic Bullet Looks and use coupon code FCPXLOOKS13 when checking out.

Don’t forget, we also now offer the ability to bundle individual products and suites to get up to 20% off.

So if you buy Looks and bundle it with other products, you can add to the discount, big time.

Check out our FCPX-compatible products, Like PluralEyes 3 for some great bundling options.

Again – thanks so much for your understanding through this process. It feels great to be back.

 

Magic Bullet Suite Updates, Including Speedy Denoiser II
By Andrew Cheyne
Published on Thursday, March 21st, 2013

This latest update for the Magic Bullet Suite (11.4.2) contains several bug fixes and improvements for products in the Suite, most notable of which is a new, GPU enhanced version of Denoiser II – speed! To download the latest version of the entire suite, you can grab it here. For full details, read below!

Magic Bullet Denoiser II v1.4:

The key feature here for this free update to Denoiser II is speed. The engine has been completely enhanced to run on OpenCL 1.1 compatible graphics card. Our testing has shown Denoiser runs 3-4 times faster using the GPU – we recommend downloading a demo and seeing for yourself. If an OpenCL 1.1 compatible graphics card isn’t found, don’t worry – Denoiser II will still run on the CPU.

In order to engineer this update, we have had to drop support for Adobe’s CS4 products. If you are using a CS4 host application, you can still use Denoiser II v1.3, which you can still find in the latest Windows 32-bit installer. OSX users will need to use the 11.4.1 version of the Magic Bullet Suite installer.

To read all the gory details, including details on supported graphics cards, check out the Denoiser II product page.

Magic Bullet Looks 2.0.9:

Several bugs have been fixed in Looks running on Retina displays:

  • A fix for the mouse jumping to the top right corner of the screen when editing the value of the controls of any of the tools added to the Look.
  • A fix for FCPX users so the tool overlay is properly sized and readable when a Look is applied.

A special note for FCPX users: This Magic Bullet Suite update does not contain a fix for the rendering issue we have blogged about previously.

Magic Bullet Colorista II 1.0.6:

  • We have fixed an issue found in Adobe Premiere Pro CS6 where the secondary keyer was importing the wrong frame.

Magic Bullet PhotoLooks 2.0:

  • An issue in the Windows installer has been fixed that would cause the LooksBuilder to be unable to launch from Adobe Lightroom when running on 64-bit versions of Windows.

Enjoy the update!

Andrew Cheyne, Director of Engineering – Red Giant

 

Red Giant Community Forums
By Red Giant Team
Published on Thursday, March 14th, 2013

At Red Giant we strive to provide you with the best support experience (and to make the need for technical support suck less) so we’re excited to announce the new Red Giant Community forums that will allow you to connect with other Red Giant users to share ideas and solutions.

These forums continue our goal to provide faster answers to your questions, whether the answer comes from our support team, an FAQ or by asking in the community forums.

Red Giant Community Forums are organized in to a few different sections:

Updates & Feedback – Stay up-to-date with announcements from Support, show your Red Giant love and share your feature suggestions with us.

Getting Started – Topics that will help you get up and running for all Red Giant products.

Community Questions & Answers – Ask questions and share solutions with other Red Giant users.

You might also be happy to know that you may use your existing Red Giant ID to post and comment and you can subscribe to topics to receive email notifications.

So, what are you waiting for? Check it out, look around and start posting!

 

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