By Aharon Rabinowitz
Published on Thursday, June 13th, 2013
We get a lot of support requests every week where customers don’t know what the current version of a product they they own and/or can’t find the download for their product version (or the serial numbers needed for installation). We’ve been working on better ways to help you have instant access to that info, without ever needed to call for help.
You might not know this, but you can find that info right here on the Red Giant website in your account info. We recently added a tab in your account info that lists all products you own, along with their serial numbers. To get to that info, mouse over the “Your Account” link at the top of any page and from the pop-up menu, choose the “Your Account” link (if you aren’t already signed in with your Red Giant ID, you’ll be asked to do that first).
Once you’re in there, you’ll see a set of tabs, and one of those is “Your Products.” if you click on that, you’ll see a list of all products you own with their serial numbers:
Just to explain what you’re seeing:
- A grayed out suite name next to an individual product name doesn’t mean you own the suite. It just means that the individual product you own is associated with that suite (i.e., that it can be purchased as a part of that suite).
- Product version number indicates the most recent build of your purchased product. Compare it to the version you have to make sure it’s up to date.
- Suite Version number indicates the current version of the suite. Suite version numbers go up every time we release an update to any product in the suite.
- A product serial number works for that individual product. A suite serial number works for every product in that suite.
In case you need help, here are some how-to videos that will help you install your products: