• I lost my serial number. How do I look it up?
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(PS-176)

 

You have a couple of options to find your lost serial number. If the product is still installed and serialized, your serial number may be located on your own system. If the product is not installed, the serial number can be retrieved again from Red Giant Software as long as the product was purchased directly from Red Giant.

 

To look up your serial number using the methods just described, please follow the instructions included below. If the product was purchased from a reseller, please contact your reseller directly for your order information.

 

 

 

If the product is still installed on your system, your serial number can be located by using one of the two methods listed below.

  1. You may be able to view your serial number within the plug-in's registration menu. Please note that this option is not available in all of our products.

    Open your host application and apply the plug-in. Next, click the "Options" or "Register" button within the plug-in's controls. This will open a registration menu with your serial number in the fields.

    The example below is in After Effects using Magic Bullet Looks. However, the process is the same for our other products in other applications. Other hosts like Final Cut Pro have an "Options" button at the top of the Control list.


 

  1. You can view your serial number from the preference file or registry.

a) On Mac systems, the serial number is stored here:
MacHD/Library/Preferences/com.redgiantsoftware.[product].[host].plist

Open this file with TextEdit to view your serial number.


b) On Windows systems, the serial number is stored within your registry:
HKEY_CURRENT_USER\Software\Red Giant Software\[product]\[host]

The serial number is listed under the "Data" column of the "serial" string.

 

 

 

 

If you have completely lost your serial number information and need to retrieve it again, please review the three options below to determine which method is applicable for you.
 

  1. If you bought a product directly from Red Giant Software before May 19, 2008, you can retrieve your serial number through our previous serial number look-up system. You will need the original order number and/or email that you used to purchase the software to retrieve the serial number. Click to Look Up Your Serial Number.

    Please note that you must use the same email address as when when you ordered.

    Reseller purchases (those outside of Redgiantsoftware.com) are not stored in this system, so please contact your reseller directly for your order information. If you purchased directly from Trapcode.com, you must use the same email address used on your original order (no order number is required for this method).
     
  2. If you ordered directly from Trapcode.com and are unable to use your orginal email address to look up your serial number information using Option #1, try using Kagi.com to look up your order information. Visit Kagi.com.
     
  3. If you bought a product directly from Red Giant Software after May 19 2008, you can retrieve your serial number by logging in to the account that the order was purchased from. This account is the same email address used at the time of purchase. If you purchased using PayPal and do not have a current account with us, then you will need to create a new account using the same information.

 

  • Once you have logged in to your account, click the "See Orders" link.

 

  • Next, click on the appropriate date to view your order invoice.

 

  • Serial numbers for each product are listed under the "Serial #" column. Please allow at least 3 hours from purchase for a serial number to be assigned to your product.

 

  • If you are unsure of which serial number belongs to which product, please refer to the following FAQ to help distinguish between them: How can I tell which product my serial number belongs to?
     
  • If your serial number is not listed in your specific order after 3 hours from purchase, please provide the following information when you contact us so we can retrieve your order: First/last name used in order; email address used in order; date of purchase; and Red Giant Software order number.

 

 

 

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Date Modified: 2013-11-20 00:12:11

 

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