• Product does not appear after installation and/or does not function correctly (Mac OSX).
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(PS-178)

 

If Trapcode does not appear in your host application or does not function correctly, this may be related to a Sharing & Permission privilege level on your system.  Please use the instructions included below to repair these privileges.

 
 

  1. Please open your System Preferences and select Accounts. Then make sure the account in which you are logged in has administrator access.

 

 

  1. Please ensure that you are running the latest updates available for your operating system and host application.

     
  2.  Please uninstall all affected Trapcode files.
    • Run the Red Giant Uninstaller app that is located in your downloaded product package.
    • Need to download this again? Download products here.
       
  3. Re-Install Trapcode products.
  4. After installation is complete, correct Sharing & Permissions privileges on all of the Trapcode folders and files.  You will not see all of these folders if you do not have every Trapcode product installed.

    • Folders to correct permissions on:

      1. Final Cut Pro & Motion
        • MacHD/Library/Plug-ins/FxPlug/3DStroke.fxplug
        • MacHD/Library/Plug-ins/FxPlug/Shine.fxplug
        • MacHD/Library/Plug-ins/FxPlug/Starglow.fxplug
        • MacHD/Library/Plug-ins/FxPlug/Trapcode.fxplug
      2. After Effects & Premiere Pro
        • MacHD/Library/Application Support/Adobe/Common/Plug-ins/CS#/MediaCore/Trapcode
        • MacHD/Applications/Adobe After Effects/Presets/Trapcode Form
        • MacHD/Applications/Adobe After Effects/Presets/Trapcode Particular ffx
      3. All host applications
        • MacHD/Library/Preferences/com.redgiantsoftware.[ProductName].plist  [there may be more than one Red Giant plist file]
    • How to correct Sharing & Permissions:

      **Important:  Do Not correct permissions on the entire folder string, never change permissions on MacHD, /Library, /Application Support, or any other system folder.**

      **OS X 10.7 users:  Due to security settings on Mac OS X Lion 10.7, you may need to complete these steps 2-3 times or until the permission settings have been successfully updated. Please double check that all changes were successful before moving on to the next folder/file location.**

      1. Right+Click on the last (in bold) folder/file in the folder string provided above and select 'Get Info'.
      2. Open 'Sharing & Permissions'.
      3. Click on the padlock icon to unlock this menu.
      4. Click on the + icon.
      5. Add in any account that isn't grayed out (any that are selectable).
      6. Then set all of the Privilege levels to 'Read & Write'.
      7. Leave the 'Everyone' Name set to 'Read Only'.
      8. Click on the Gear icon next to  + & - icons.
      9. Select 'Apply to enclosed' items if applicable.
      10. Follow these steps for each Trapcode folder/file (do not apply steps to system folders).
      + View screen shots of Trapcode's folder locations

      Final Cut Pro & Motion

       

       

      After Effects & Premiere Pro



       

       

      All host applications

  1. Trapcode should now appear and fully function in your host application's effects list.

       + View screen shots of where Trapcode is located in host applications

    Final Cut Pro: Effects>Video Filters>Trapcode>


    Motion
    : Library>Filters>Trapcode>


    After Effects
    : Effects>Trapcode>


    Premiere Pro
    : Effects>Video Effects>Trapcode>

 

  1. If the plug-in still does not show up in the effects list or function correctly, please try these additional troubleshooting tips.

    • If you are using Premiere Pro, refresh the PluginCache by holding down the Shift key while Premiere Pro starts, and then release the Shift key when the ‘Welcome to Adobe Premiere Pro’ window appears.
    • Reboot system and then re-open your host application.
    • Double-check that all Trapcode plug-in folders and files Sharing & Permissions privileges are set to 'Read & Write.'
    • Ensure that your host application and Trapcode plug-ins are both installed on the main hard drive.
    • Ensure that the correct destination directories exist on your hard drive.
    • If you have recently re-installed your host application or OS, there may be a corrupt installation of one or both of these.
    • If you have performed a system migration or Time Machine backup, it is very common that not all the required files and folders were backed up or transferred. To correct this, a re-installation of your host application might be necessary, for example.

 

 

 

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Date Modified: 2012-06-12 14:47:17

 

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