Red Giant Community Forums

Mar 14, 2013 5172 15 Share
Red Giant Team
Red Giant Team
At Red Giant we strive to provide you with the best support experience (and to make the need for technical support suck less) so we’re excited to announce the new Red Giant Community forums that will allow you to connect with other Red Giant users to share ideas and solutions. These forums continue our goal to provide faster answers to your questions, whether the answer comes from our support team, an FAQ or by asking in the community forums. Red Giant Community Forums are organized in to a few different sections: Updates & Feedback – Stay up-to-date with announcements from Support, show your Red Giant love and share your feature suggestions with us. Getting Started – Topics that will help you get up and running for all Red Giant products. Community Questions & Answers – Ask questions and share solutions with other Red Giant users. You might also be happy to know that you may use your existing Red Giant ID to post and comment and you can subscribe to topics to receive email notifications. So, what are you waiting for? Check it out, look around and start posting!

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15 Comments

  1. Stephen Mccaulsky-Martin July 14, 2016 at 3:15 pm

    Hello there
    I recently upgraded to the macbook pro 15inch retina 2015 with AMD Radeon R9 M370X graphics card & I am looking to use Trapcode MIR 2.0 for my motion graphics.
    I thought I’d first try out the trial version to see how I’d like it, but it;s hard to have any appreciation when the trial software seems to overwork my CPU over 100% and in turn makes my computer uncontrollable hot and loud XC.

    Has anyone else experienced this & have any ideas as to how to resolve this?

    1. Stephen,

      I’ve sent your comment to our support team. They would be happy to look into this and will contact you with further information.
      Thank you,

      Kaylinn
      RedGiant.com

  2. Where are the forums?

    1. Palmer,
      Although our forums have been shut down, our support team is available on chat, email and phone. Please feel free to contact us at redgiant.com/support

      Thank you,
      Kaylinn
      RedGiant.com

  3. Hello. I’ve upgraded to pluraleyes 4 but im finding it far less accurate than 3.5. I had a sequence that i tried multiple times to sync in ver.4 only to consistently fail after changing all sorts of variables, in the end the best i could manage was about 40% accuracy on the sync. Where as the same exact sequence pushed through ver 3.5 yielded results more around the 98% mark. In this case ver 4 has been a massive step back to the point of un-usable. I feel the option allowing or disallowing changing of clip order has been detrimental, as sometimes like in a low budget studio shoot you know what order things were done at, and when pluraleyes mucks up that order and doesn’t even get the syncing done, its a nightmare to try and fix. The only thing i do like about ver.4 is that its quicker. But then whats the point if it is un-usable. So please bring back some of the syncing options.

    1. Cameron,

      I’ve sent your comment to our support team who would be happy to help with these issues and also write up any feature requests.
      We appreciate your feedback.
      Kaylinn
      RedGiant.com

  4. Why doesn’t Magic bullet looks work on my mp4 files. It only works with my avi files and only sometimes. kill me -_-

    1. I’ve sent your comment to our support team who will be able to look into this issue.
      We will be in contact with you shortly.

      Kaylinn
      RedGiant.com

  5. Hello there
    I recently install MB Suite 13 on AE CC2017 and when i use MB Looks the window Looks didn’t open and my AE suddenly not responding.

    how can i resolve this?

    1. Laga,

      I’ve sent your comment to our support team who will be able to assist you with this issue.
      Kaylinn
      RedGiant.com

  6. Hello!
    Red Giant : ESuite, KSuite, MBSuite, SSuite, TCSuite ( All trials )
    Adobe Premiere Pro CC 2017
    Windows 10 x64
    After installation, these effects are available:
    Knoll – UnMult
    Magic Bullet – Denoiser III
    Shooter Suite – Deartifacter
    Trapcode – 3D Stroke, Shine, Starglow

    Where are the other effects?

    1. Hatsune,

      I’ve sent your information to our support team who will be able to assist.
      We appreciate your patience.

      Kaylinn
      RedGiant.com

  7. Hi all.
    Has anyone had any experience animating a bunch of dandelion seeds floating in air? I though i could use trapcode particular to create this effect, but as a dandelion seed has a weighted base/seed i need to find a way of replicating the way each seed would sway in the wind. Example of the real thing in movement here: https://www.youtube.com/watch?v=Vu4OlrsQ1cU (10 sec mark).

    Any tips or ideas appreciated.

    1. Luke,

      I sent your comment to our support team who will be able to help. We will reach out to you shortly.
      Thanks!

      Kaylinn
      RedGiant.com

  8. Hello! I love Red Giant products. I stumbled across pluarleyes in the 3.0 version, and it’s AMAZING for indie filmmakers like myself who don’t have the budget for cameras and audio recorders that support timecode.

    However, pluarleyes 4.0 is VASTLY inferior to 3.5. Thank goodness I never deleted 3.5 after 4 came out. There are some features in 3.5 that I would love to see return to the next version,

    Version 4 seems to have less options, and the program handles everything on its own. This would be fine if it worked, but I have numerous problems every time.

    For starters, in 3.5 I’m able to control how many “recorders” their are when importing media. In 4 it seems to decide this on its own, which can be frustrating. Many times, despite using only one audio recording device, the program splits it into 20+ different “Audio recording devices” creating synch issue and a huge number of disorganized and unneeded layers.

    Furthermore, I don’t lack the lack of options that were present in 3.5, such as toggling on “allow change clip order” “level audio” “fix drift” and “try really hard”. Sometimes I want those on, and other times I want them off depending on many factors of my audio.

    I would love to see these features return, or maybe at least create an “advanced” menu mode where people who want to change those settings have the option to.

    In the meantime I’m going to continue using and loving version 3.5.

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