We Are Ready for macOS Sierra

Sep 20, 2016 8354 13 Share
Red Giant Team
Red Giant Team

Hi Folks – We wanted to let you know that all current versions of Red Giant products are compatible with macOS Sierra (10.12).

Known Issues

  • Primatte – Primatte is not running in FCP X and Motion on Sierra

We are working on this compatibility update and it will be ready shortly. In the meantime we advise our Primatte and Keying Suite customers hold off on updating your Mac OS until this is resolved.

UPDATE: Primatte Keyer is now running in FCPX and Motion on Mac OSX Sierra.

IMPORTANT: Legacy versions of our products may not be supported in Sierra.

HOW TO UPDATE YOUR RED GIANT PRODUCTS

The great news is that, if you are using current versions of Red Giant products, your software is already compatible. If you need to update one of your products, Mac users will not be able to update products or install Universe until you have the most recent version of Link (1.9.9.9)

Upon launching Link on your system, you will be prompted to “Update Now“. Once selected, Link will then auto-update for you. If you are unsure whether you have the most recent version, you can ask Link to “Check for Update” – see the images below.

As always, if you have any problems, our support team is here for you.

“Update Now” option upon launching Link: 

LinkUpdateAvailable

Check whether Link is using the latest version on your system:

CheckForUpdates2 

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13 Comments

  1. When will this update become available?
    I didn’t read this before upgrading, and now I’m stuck with a non-working Primatte Keyer in FCPX.
    I’m on a deadline which means this is really frustrating…

    1. Filip,

      We are currently working on a fix for this issue and will announce an update as soon as we are able. Unfortunately at this time we do not have a set date.
      We appreciate your patience. Our team is working hard to get this resolved.

      Kaylinn
      RedGiant.com

  2. Any word for Primatte fix for fcpx? I updated to Sierra last night not realizing I needed to check first with you guys.

    1. Unfortunately we are still working on a fix.
      We really appreciate your patience and understand while we work on this issue.

      Kaylinn
      RedGiant.com

  3. Thanks for the update Kaylinn. I’ll be praying you get it fixed soon.

  4. Hello there,
    when you update Primatte Keyer (http://www.redgiant.com/blog/2016/09/20/we-are-ready-for-macos-sierra/) will it be backward compatible with MacOS X El Capitan or will it only work with Sierra?
    Best regards,
    Filip

    1. Filip,

      It should work with both El Capitan and Sierra once we release this update.
      Thanks!

      Kaylinn
      RedGiant.com

  5. I’m having a problem where I’ve upgraded to Sierra and Colorista III is no longer working. Either in FCPX and the App. The Magic Bullet Suite and Colorista III show up in my FCPX Effects and Magic Bullet Looks works (including Colorista) but when I add the Colorista plugin there are no controls except that I can add a mask. Even when I add a mask there are no Colorista controls.

    1. Jeff,
      I’ve sent your comment to our support team. Someone will be in contact with you shortly to assist with this issue.
      Thank you for your patience.

      Kaylinn
      RedGiant.com

  6. for instant HD ? Sierra-Mac

    1. Billy,

      Instant HD is now Instant 4k, located within the Shooter Suite. This product is also ready for Sierra: http://www.redgiant.com/products/instant-4k/compatibility/

      I hope this helps!
      Kaylinn
      RedGiant.com

  7. ahhh ok, I thought that is just for transform 4K

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