Coronavirus and Customer Support

Mar 13, 2020 411 1 Share
Red Giant Team
Red Giant Team

We believe that, whether it’s our customers or our staff, people and their safety come first. We are closely monitoring the coronavirus outbreak and are taking action based on guidance from public health experts. As of today, our entire team will begin working remotely. While that should not affect most aspects of our company and what we do (we are already a fairly virtual company), you may experience a slowdown in telephone support. That said, our email and chat support are still great, fast ways to connect with us for help. We are here for you.

As always we will continue to strive for the best possible customer experience. Thank you for your understanding and we look forward to continuing to help you make great things. Our thoughts are with each of you and your loved ones during this time.

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  1. Just wanted to thank RED GIANT for helping us out. We have a worker who has an auto Immune disease and, given the severity of this virus, needed to work from home. Red Giant support service made it easy to keep our workflow going. For that, I sincerely thank them. As much as I value their products, I equally value their support and compassion during this time. Well done team. Thank you.