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Frequently Asked

Contact Support

Feel free to get in touch with us if there’s anything we can do for you!

Support Request

Open a Support Ticket to email our Support Team. You will be asked to login in or create a Red Giant ID.

Support Request

Connect Via Chat

We recommend submitting a support request above to get feedback from a specialist.

Support for Maxon orders

If you bought Red Giant Complete or Universe on and need help please contact Red Giant support.

Contact Support

If you have any questions about academic eligibility contact

Call us at 260.918.4505

We attempt to return all messages within 24 business hours.  We are available Monday – Friday, 9 a.m. – 4 p.m. PST/PDT in the U.S. (excluding holidays).