Adjusting the Sync Results

It’s a good idea to make sure all clips are optimally synced in PluralEyes before you export the results. After the automatic sync finishes, you can perform a few quick checks in PluralEyes. If the clips didn’t sync optimally, you can troubleshoot the sync results. Alternatively, at any time you can export the timeline to work with your footage in an NLE. Even if some clips did not sync optimally in PluralEyes, you can sync them manually later in your NLE.  

Why is the clip marked red?

An “unsynced clip” is a clip for which a matching clip could exist, but for which no match has been found. PluralEyes thinks these clips should go somewhere but it's not sure exactly where — so it marks them red, as unsynced. Red clips could be:
  • Clips that have no match at all. You know they have no match, but they are placed in the sequence anyway. These clips can cause problems if they are out of order in the sequence. If you know clips don't have an audio match, you should leave them out of the Timeline sequence.
  • Clips that have a match. You know they have a match, so they could be marked red for a few reasons.
    • If there are camera clips that are supposed to overlap or sync with each another, they will need to be in their own track.
    • The audio may be lower quality and difficult to interpret in that clip.
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Checking the Sync by Playing Tracks

It is worth spending a few minutes to check that clips have synced correctly, for the following reasons:
  • If you have three or more tracks, two clips that were successfully synced with each other might not have synced with a third clip.
  • Occasionally, PluralEyes 4 matches two clips in error. This is most likely to happen when there are repeated takes of actors delivering lines; repeated pieces of music; or a short clip duration, like a few seconds.
You can find these issues by playing two or more tracks at the same time, and listening to whether they sound in sync. It's often easiest to make fine tuned adjustments in your NLE editor.