Please use the Table of Contents to help navigate this page.
Installing an upgrade is as simple as downloading and running the most recent installer. There’s no need to uninstall old versions of anything; It will all be taken care of for you.
You can find the most up-to-date installers at www.redgiant.com/support/most-recent/.
You can also download/update your suites by using the Red Giant Application Manager
Visit our Legacy Installers page to find download links for many of our legacy products.
Unfortunately, there isn’t a single package for the Red Giant Complete set at this time. As a workaround, we suggest writing a small script that will install each suite using their own installation script.
The installation scripts are available in each suite’s installer download, available here.
You can find the installation script within each package’s structure:
Suite Installer x.xx/Scripts/install.bat
Note: On Mac, you can right-click the “Suite Installer x.xx.app” file and select “Show Package Contents”
to open the installer as a directory; You can also open it as a directory in a Terminal window – Ex:
cd "Suite Installer.app"
There are a few different ways to uninstall a Red Giant suite, including:
Unfortunately, some of our older suites didn’t come with uninstallers. To remove these plugins, just find the Red Giant files at the locations below and delete them.
If you’re having trouble with your floating licenses, there are a few things we should check:
If none of these tips are helping, please contact us at email@example.com.
Try clearing your render caches:
(rlm) Web server starting on port 5054
(rlm) Cannot bind Web Server to port 5054, exiting
(rlm) Local hostname is not in network database
If your RLM server is running on macOS and you see an error like the one above in your RLM server log, there are a few possible solutions:
The first and easiest solution is to enable file sharing on the server
The second solution involves changing the machine’s local hostname
sudo scutil --set LocalHostname [hostname], where [hostname] is the name of your machine
Be sure you know what you are doing, as this may have adverse effects on your machine if done incorrectly
/etc/hostsfile in a text editor
There are many ways to test a connection to your server, but we’ll walk you through a couple of our favorites:
New-Object System.Net.Sockets.TcpClient("[Server IP/Hostname]", "[Port Number]")
New-Object System.Net.Sockets.TcpClient("192.168.1.100", "5053")
Mac includes a special built-in tool that can test many aspects of your network, including probing TCP ports.
Cmd + Spacebarto open Spotlight
The image below shows an example with successful results on all three ports.
www.redgiant.com/volume/tech-files has the download links for Windows and Mac.
The RLM executable takes up about 2 MB of disk space and is supported on most platforms. Check the Reprise License Manager website for more details.
The RLM License Administrator support page can be found at www.reprisesoftware.com/admin/software-licensing.php
To generate server logs, please follow these steps:
The RLM server offers an administrative interface through a standard web browser.
To open to the interface, navigate to http://(Server Address):5054, where the server address is one of the following:
For example: If you’re working on the server machine, navigate to
If you’re connecting to your server from a different machine, it will look something like: http://18.104.22.168:5054.
Note: Port 5054 must be open in your server’s firewall settings to be able to access this interface remotely.
If the server isn’t populating your licenses correctly, try these:
To check how many of your floating licenses are in use:
The image below shows an example of this information.
Contact your sales representative and we’ll get a new license package to you right away.
We have a set of scripts to help remove old serial numbers from your machines. Please follow the Instructions for your system.
The process for resetting the Red Giant Service database is quite easy, but we have provided a set of scripts to make it even easier.
Please note that this will cause your installed Red Giant plugin suites to appear missing within Red Giant Application Manager, but they will still work within your host applications. To re-register them with Red Giant Application Manager, reinstall the plugin suites.
The Red Giant Client Diagnostic is a Python script that will test whether a client machine is set up properly and if it can successfully connect to the licensing server.
Download the script here and then follow the instructions for your operating system below:
The script will run several tests, displaying the results in the console window as well as saving the results to a text file named “results.txt”. This file will be written to the folder where the “rg-client-diag.py” file was extracted to (e.g., the Desktop). Please attach this file to your email to us.
No, as long as the rest of the file path matches the instructions, any drive name should work the same.
You can contact us using either method:
If you need to remove and reinstall the Red Giant Service, just follow these steps:
sudo "/Library/Application Support/Red Giant/Services/uninstall-red-giant-service.sh"
This will repair the Red Giant Service!
Note: Red Giant App. will now think none of the plugin suites are installed, but they will still work with your host applications and will license correctly. You can reinstall the suites at your discretion via Red Giant App. to re-register them.
Red Giant Application Manager has the ability to generate comprehensive diagnostic files called “Support Packages.” To generate one of these files, follow these steps:
Tap the right or left arrow key on your keyboard until you see the “Make A Support Package” link