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Installing an upgrade is as simple as downloading and running the most recent installer. There’s no need to uninstall old versions of anything; It will all be taken care of for you.
You can find the most up-to-date installers at www.redgiant.com/support/most-recent/.
The install script for these packages are located within the regular GUI installer package. Just right-click (or CTRL + Click) the package to open it; Once open, you can find the scripted installer in Contents/Scripts.
Show Package Contents
Install script location
You can also open the installation package in Terminal as if it were a directory to access the “install.sh” file:
cd "Universe 3.0.2 Installer.app"
Visit our Legacy Installers page to find download links for many of our legacy products.
The Red Giant suites install files to the following directories:
Check back soon for this information.
Unfortunately, there isn’t a single package for the Red Giant Complete set. We recommend installing each of the suites using their own scripted installers.
There are a few different ways to uninstall a Red Giant suite, including:
Unfortunately, some of our older suites didn’t come with uninstallers. To remove these plugins, just find the Red Giant files at the locations below and delete them.
If you’re seeing an error like the one above, there are a couple steps you can take.
First, check that you aren’t out of licenses:
If nothing is showing in the License Pool Status section, make sure your server’s license file is in the correct location and that your licenses haven’t expired.
Second, you can try removing old serialization files from your server (please see the How do I remove old serialization files? question)
You can also contact us at firstname.lastname@example.org for assistance.
Try clearing your render caches:
If you’re seeing this error message, try these:
Unfortunately, Link isn’t able to communicate with RLM and will show your plugins as “Trials” or “Expired.” This is normal and won’t affect the plugins.
If you’re seeing this error message, it’s because that file already exists on your system and it is safe to skip it in the install.
Run the install script with the
argument to skip this file
and finish the install with no errors.
To create client-side logs, you must enable logging. To do so, follow these steps:
If your client machine isn’t checking out licenses, try these steps:
If you’re having trouble connecting to your license server, try these:
Ctrl + Cto stop the process)
A successful connection will result in output
--- 192.168.50.185 ping statistics ---
8 packets transmitted, 8 packets received, 0.0% packet loss
Typically, clients won’t be able to check out licenses from the failover server because the primary server is still running. The failover only serves as a backup in case the primary server is unavailable.
If your primary server is unavailable and the failover still isn’t checking out licenses, please contact us at email@example.com.
The simplest way of testing an effect’s licensing status is to apply the effect in Adobe After Effects:
A similar process can be used in other host applications; Just try applying the effect and looking for the watermark.
Checking the licensing status in Adobe After Effects
There are many ways to test a connection to your server, but we’ll walk you through a couple of our favorites:
An easy first test is to ‘ping’ your license server. To learn more about how to
ping command, check out this WikiHow article.
If you can’t ping your server, then your problem lies somewhere in your network. Double check that you have the right IP address (or Hostname) and that your clients and server are on the same network.
If you’re able to ping your server, we can test a more precise connection using
RLM’s web interface.
This is usually accessed on the server, but it’s also available to clients on the same network.
To access the RLM web interface from a client machine, open a web browser and
http://[Server IP/Hostname]:5054, using your server’s public IP
For example, if your server’s public IP is 192.168.1.100, you would navigate to http://192.168.1.100:5054.
If you’re unable to access this webpage, it could mean a couple things:
There are a few tools we can use to test specific TCP ports on your server. For
Mac, we’ll use NetCat; For Windows, we can use Telnet or PowerShell.
Use these utilities to test all three ports required by your RLM server: Web Interface (default 5054), Client Communication (default 5053), and ISV (default is dynamic).
If you don’t know what your Red Giant ISV port number is, you can find it in the RLM web interface in the ISV Servers table on the Status page.
New-Object System.Net.Sockets.TcpClient("[Server IP/Hostname]", "[Port Number]")
New-Object System.Net.Sockets.TcpClient("192.168.1.100", "5053")
If you’re on Mac and prefer a GUI, there is a built-in tool that can test many aspects of your network, including probing TCP ports.
Cmd + Spacebarto open Spotlight
The image below shows an example with successful results on all three ports.
www.redgiant.com/volume/tech-files has the download links for Windows and Mac.
The RLM executable takes up about 1.2 MB of disk space and is supported on most platforms, including:
The RLM License Administrator support page can be found at www.reprisesoftware.com/admin/software-licensing.php
To generate server logs, please follow these steps:
The RLM server offers an administrative interface through a standard web browser.
To open to the interface, navigate to http://(Server Address):5054, where the server address is one of the following:
For example: If you’re working on the server machine, navigate to
If you’re connecting to your server from a different machine, it will look something like: http://126.96.36.199:5054.
Note: Port 5054 must be open in your server’s firewall settings to be able to access this interface remotely.
If the server isn’t populating your licenses correctly, try these:
To check if licenses are being checked out, follow these steps:
There are two ways to view past license checkouts:
Contact your sales representative and we’ll get a new license package to you right away.
The easiest way to remove serial numbers is to run one of the scripted installers (it doesn’t matter which one), and use the argument, –removeserials.
bash install.sh --removeserials
Note: This will remove serials for all installed Red Giant suites.
Caution: Editing your Windows registry can have serious consequences. Only edit the registry if you know what you are doing.
Note: Make sure all host applications are closed before starting this process.
No, as long as the rest of the file path matches the instructions, any drive name should work the same.
You can contact us using either method: